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- Needs Service Improvements I have visited this location once for a family event. Sadly I won’t repeat this. Brought family members here for Sunday lunch, as I have done many times when occupied by previous owners.
I am taking into consideration the teething problems as new staff learn where things are, but hey the customers are at the tables that’s all that’s important. What I experienced was the most disorganised display of table service I have ever witnessed. The number of inexperienced floor team is simply too concentrated and there is no leader.
Too much to rant on for one discrete experience so summarised below.
[This is feedback for management not individual staff members]
Staff walking through restaurant with open laptops, and setting down on customer seating to work. This is our dining experience, not your office.
The insane process where food is carried down from kitchen area on a huge tray and both nowhere to set it down, and staff to relieve the waiter of the dishes. This for me was the most telling of what was going on here, great effort put into decor, but nobody has checked how this current space can serve food effectively. Terrible lack of process.
Collecting glasses from table when not finished, please help the staff understand how little or often this is needed.
Bringing out the soup and main course at same time. No apology as simply inexperienced staff did not suspect anything wrong with this.
Service charge. Increase your dish prices if need be, as the food is tasty, but your service is extremely under par.
Hiring an experienced staff member that can build a team into a min level of organisation.
Ensuring proper table management that parties of people can sit together, joining large round tables together does NOT count especially when restaurant half full.
Following up after each course for the next, ensure customers don’t have to chase down your staff for tea/coffee/desserts. Staff not confident in approaching tables to do this.
Team needs to communicate - Your staff all have mics, but they don’t communicate effectively. This is evident when we have to ask for service repeatedly.
Sunday lunches have a certain min expectation nationally. I’m happy to eat gnocchi on a Sunday, but you need a menu to appeal for folks who require more traditional dining.
Portion sizes are particularly small across the whole menu, this is quite noticeable and is sadly unnecessary on sides.
To deliver nice tasty dishes.
Invest in the local area.
Terrible - service, process and management of same.
Average - tasty, but dishes small and menus extremely limited.
Rating - Poorkangohammer19792/11/2020Food inedible Recently went with a group of 13 work colleagues and was extremely disappointed in the food here, after hearing who owns the property I was sure you would at least get a decent steak but this was not to be. The steak tasted of salt not just that the chef has over seasoned it but more like he tried to cure the steak in it. Now after my starter also being awful I ended eating the celery from other people's dishes who had chicken wings I thought maybe it's me, maybe my pallet is off today but no all 3 people in our party said steak was bad resulting in them covering it in pepper sauce to mask the flavour of the salt.
This was not an option for me , I love a good steak and often would eat it without any accompaniments but here I was thankful for them or I would of went home starving as it was I left hungry.
Back to starter I ordered a chicken Cesar salad. The salad consisted of mostly wilted kale and no croutons and the chicken was burnt to a crisp. What was even more shocking was that when waiting staff seen a full starter being returned they didnt ask why.
Desert was and pear and almond tart that was in all fairness a credit to the pastry chef at last something I was able to eat and enjoy.
After travelling from Dublin I was extremely disappointed in this establishment and could and would not recommend it to anyone.gerc632/11/2020If you like to just eat beef, this is the place for you... I have visited The Clermont on a number of occasions, always to give it one more chance. I think they have had it now. The decor of this restaurant is absolutely stunning and contrary to other reviews, we found the staff, to be both friendly and attentive. But, we went to The Clermont, to eat. If you like beef, you should definitely go there. My husband eats beef very rarely and I am a vegetarian, so we found the menu very limited. Yes, there was Fish and Chips on the menu and some chicken but if he wanted fish and chips, he would go to Mullins a few doors away. I had the Vegetarian Ragù which was very average to say the least. I also had a side of chunky chips that I had to send back as they were not cooked properly. I was really surprised that the chef did not notice that white slices of semi cooked potatoes were being served. When we were there, we also had a look at The Chairmans menu. This is also predominantly beef based, so we will not be going there. As a vegetarian, I realise that unless it is a specialist vegetarian restaurant, the restaurant will not be just catering for me. I do believe, however, with the rise of flexitarianism, restaurants need to be offering more non meat dishes. A choice between (a poor) vegetarian ragù and gnocchi just does not cut it. But, of course, if you fancy a steak - go for it.Marion21889/07/2020
- Lovely surprise We ate here a few weeks ago with friends that recommended it to us and I have to say that we had a lovely meal. We knew it was a steak house and our steaks were perfectly cooked. Not really for vegetarians as I have 2 daughters that are Veggies and wouldn’t be taking them here.
Starters and Desserts were fab as well. Have recommended it to all our meat eating friends since our visit and hope to get back soon.
Decor lovely and staff were great
10/10 terrificirishmother9/08/2020Food was inedible The food is overpriced. No Smirnoff ice. Tiny portions. The beef sandwich I got was freezing I had to send it back so my partner ate his ribs ( 3 bites and it was gone it was that small ) while I was there with just chips and mayo. No garlic dip?? The food came back again but it was disgusting. This time round they had put the tiniest amount of crispy onions on it that wasn’t on the first one that was supposed to be on it it was almost like an insult. The staff are lovely I feel sorry for them I don’t think the table beside us were happy either. The nice lady host didn’t charge for the wine as a sorry what else could she do. I read the reviews before going but I still wanted to give it a chance and was excited however I could never return. They don’t seem to want to improve judging by the other reviews. I left starving after paying 35 Euro so we went to rocksalt cafe and thankfully they saved the day.Roving2297352/18/2020The meat is excellent If you want a safe place to get out of the house and feel normal again - this is right for that. In simple terms the are getting it right and seem very aware of peoples fears. Good job to the team there. I must say the meat is excellent. Worth the price and a nice place to sit. Will be back!jordanCX10/06/2020