- Prepare to pay and leave hungry Very expensive for what it is without any frills
Not even a basket of bread will you get without paying through the nose for it.
When I asked for jug of water for the table to go alongside our alcoholic beverages I was presented with a small bottle of water that wouldn't do 1person never mind the 4of us at the table this was followed on by sparkling water to which I insisted a jug of tap water was the request the waiter begrudgingly brought a very small jug of water.
Food is ok
Presented lovely
Portion sizes are very small and you will leave hungry
Will not return or recommend to friends
The price Vs portion and standard dominated our conversation for rest of the evening and was a real spoilerlovesibiza9/21/2020Needs Service Improvements I have visited this location once for a family event. Sadly I won’t repeat this. Brought family members here for Sunday lunch, as I have done many times when occupied by previous owners.
I am taking into consideration the teething problems as new staff learn where things are, but hey the customers are at the tables that’s all that’s important. What I experienced was the most disorganised display of table service I have ever witnessed. The number of inexperienced floor team is simply too concentrated and there is no leader.
Too much to rant on for one discrete experience so summarised below.
[This is feedback for management not individual staff members]
Stop
Staff walking through restaurant with open laptops, and setting down on customer seating to work. This is our dining experience, not your office.
The insane process where food is carried down from kitchen area on a huge tray and both nowhere to set it down, and staff to relieve the waiter of the dishes. This for me was the most telling of what was going on here, great effort put into decor, but nobody has checked how this current space can serve food effectively. Terrible lack of process.
Collecting glasses from table when not finished, please help the staff understand how little or often this is needed.
Bringing out the soup and main course at same time. No apology as simply inexperienced staff did not suspect anything wrong with this.
Service charge. Increase your dish prices if need be, as the food is tasty, but your service is extremely under par.
Start
Hiring an experienced staff member that can build a team into a min level of organisation.
Ensuring proper table management that parties of people can sit together, joining large round tables together does NOT count especially when restaurant half full.
Following up after each course for the next, ensure customers don’t have to chase down your staff for tea/coffee/desserts. Staff not confident in approaching tables to do this.
Team needs to communicate - Your staff all have mics, but they don’t communicate effectively. This is evident when we have to ask for service repeatedly.
Sunday lunches have a certain min expectation nationally. I’m happy to eat gnocchi on a Sunday, but you need a menu to appeal for folks who require more traditional dining.
Portion sizes are particularly small across the whole menu, this is quite noticeable and is sadly unnecessary on sides.
Continue
To deliver nice tasty dishes.
Invest in the local area.
Terrible - service, process and management of same.
Average - tasty, but dishes small and menus extremely limited.
Rating - Poorkangohammer19792/11/2020Passed through Blackrock Village Passed through Blackrock Village during a family “Staycation” and stumbled upon this hidden gem. Money well spent by the owners and the staff were friendly and welcoming. We felt safe and the kids ran around in the garden while we enjoyed Mussels and the Beef Striploin. It was a great part of our trip!H4400RUjoann10/16/2020 - We had dinner here Saturday We had dinner here Saturday night. Food was delicious. I had salmon and my friend pasta. Lovely atmosphere and surroundings. Staff attentive and efficient. Definitely recommend a visit and I hope to return.lillian d9/14/2020Food inedible Recently went with a group of 13 work colleagues and was extremely disappointed in the food here, after hearing who owns the property I was sure you would at least get a decent steak but this was not to be. The steak tasted of salt not just that the chef has over seasoned it but more like he tried to cure the steak in it. Now after my starter also being awful I ended eating the celery from other people's dishes who had chicken wings I thought maybe it's me, maybe my pallet is off today but no all 3 people in our party said steak was bad resulting in them covering it in pepper sauce to mask the flavour of the salt.
This was not an option for me , I love a good steak and often would eat it without any accompaniments but here I was thankful for them or I would of went home starving as it was I left hungry.
Back to starter I ordered a chicken Cesar salad. The salad consisted of mostly wilted kale and no croutons and the chicken was burnt to a crisp. What was even more shocking was that when waiting staff seen a full starter being returned they didnt ask why.
Desert was and pear and almond tart that was in all fairness a credit to the pastry chef at last something I was able to eat and enjoy.
After travelling from Dublin I was extremely disappointed in this establishment and could and would not recommend it to anyone.gerc632/11/2020Beautiful surroundings Disappointing food The food was very hit and miss. Although everything was exceptionally presented the food was very bland especially when it came to the fish dishes. The breaded fish and chips was very oily and lacking flavour but in particular the blackened salmon dish was extremely bland. The salmon was cooked well but tasted like very basic salmon and was under seasoned, the accompaniments where awful. The watercress puree has no flavour and the mirin potatoes where like strips of raw unflavoured potato on the plate.
For the meat dishes, we got short rib and the strip loin steak and both where lovely. Again the chips where bland and in this case under cooked. The children got pizzas which they enjoyed, the childrens menu is reasonable and well done.
Overall the place is really done lovely, the staff where lovely but let down by the food and in the end if doesn’t matter how pretty the place is if the food is below par.
I did reach out to the place directly but having had no reply I have decided to post the reviewLyntin9/14/2020