• 3 star ratingBeautiful surroundings - food needs to improve Made a last minute booking for Saturday evening.....restaurant is decorated beautifully, no doubt about it. We were brought to table but I could not say we were greeted warmly by what seemed the senior waitress. The menu was more expensive than I expected for Blackrock but I would not have minded if food had matched the price. We had seafood chowder, it needed better mix of fish, crab claws, think the portion was 7, not enough for price & bruschetta which was tasty but too expensive @ €10 ..... like seriously!
    Followed by carbonara was very poor, couldnt eat it. Steak pizza which I think cost €18 but I had to look for pieces of beef on it & there was too much coriander. Fish & chips was fine, but hey can u go wrong cooking that. Overall we said we were glad we tried it but we wouldnt rush up again.....well not until they introduce an early bird for diners willing to eat at 5 or 6pm.

    sunnygirl1969 Avatar
    sunnygirl1969
    2/23/2020

    2 star ratingNeeds Service Improvements I have visited this location once for a family event. Sadly I won’t repeat this. Brought family members here for Sunday lunch, as I have done many times when occupied by previous owners.

    I am taking into consideration the teething problems as new staff learn where things are, but hey the customers are at the tables that’s all that’s important. What I experienced was the most disorganised display of table service I have ever witnessed. The number of inexperienced floor team is simply too concentrated and there is no leader.
    Too much to rant on for one discrete experience so summarised below.
    [This is feedback for management not individual staff members]

    Stop
    Staff walking through restaurant with open laptops, and setting down on customer seating to work. This is our dining experience, not your office.
    The insane process where food is carried down from kitchen area on a huge tray and both nowhere to set it down, and staff to relieve the waiter of the dishes. This for me was the most telling of what was going on here, great effort put into decor, but nobody has checked how this current space can serve food effectively. Terrible lack of process.
    Collecting glasses from table when not finished, please help the staff understand how little or often this is needed.
    Bringing out the soup and main course at same time. No apology as simply inexperienced staff did not suspect anything wrong with this.
    Service charge. Increase your dish prices if need be, as the food is tasty, but your service is extremely under par.

    Start
    Hiring an experienced staff member that can build a team into a min level of organisation.
    Ensuring proper table management that parties of people can sit together, joining large round tables together does NOT count especially when restaurant half full.
    Following up after each course for the next, ensure customers don’t have to chase down your staff for tea/coffee/desserts. Staff not confident in approaching tables to do this.
    Team needs to communicate - Your staff all have mics, but they don’t communicate effectively. This is evident when we have to ask for service repeatedly.
    Sunday lunches have a certain min expectation nationally. I’m happy to eat gnocchi on a Sunday, but you need a menu to appeal for folks who require more traditional dining.
    Portion sizes are particularly small across the whole menu, this is quite noticeable and is sadly unnecessary on sides.

    Continue
    To deliver nice tasty dishes.
    Invest in the local area.

    Terrible - service, process and management of same.
    Average - tasty, but dishes small and menus extremely limited.
    Rating - Poor

    kangohammer1979 Avatar
    kangohammer1979
    2/11/2020

    4 star ratingPassed through Blackrock Village Passed through Blackrock Village during a family “Staycation” and stumbled upon this hidden gem. Money well spent by the owners and the staff were friendly and welcoming. We felt safe and the kids ran around in the garden while we enjoyed Mussels and the Beef Striploin. It was a great part of our trip!

    H4400RUjoann Avatar
    H4400RUjoann
    10/16/2020
  • 3 star ratingDisappointing Restaurant I made a reservation for last Saturday. It was our 6th engagement anniversary ( and Valentine`s weekend). We arrived on time and was seated between a birthday party table and another table of two near the door on the way to the bathrooms.The restaurant was half empty so I politely asked if we could get another table, but I got just a brief cold answer that all the tables are booked. So we took a table, but I felt very uncomfortable so I went to ask the same lady ( tall, short hair, glasses ) if we could eat in the bar. The answer was no as meal is served in the bar till 4.00pm and it was 4.30pm...Fair enough. Well, she didn`t make any effort to make us feel welcomed. I was hungry and didn`t want to spoil our date with my husband ( these days it`s so special having a date just us as we have two small children ), so we stayed. I ordered a steak and my husband a fish. Steak was delicious, but the vegetables raw and peppercorn sauce very watery. We were asked how was everything when paying our bill. I mentioned the above and got a reply it will be passed to the kitchen. Our experience definitely wasn`t value for money. Will not be in a rush to go back. Not to mention when we were leaving most of the tables which were empty when we arrived were still empty...

    HappyHealthy22 Avatar
    HappyHealthy22
    2/17/2020

    3 star ratingHad a meal here on Thursday Had a meal here on Thursday last. Six of us at the table. One member of our party just wanted a main course as wasn’t hungry but because the other parties were ordering from the set menu this person was forced to spend €39(set menu price) as both menus would not be accommodated at the same table. Because of the failure to accommodate for this I would struggle to return. Food was good service should have been quicker.(ordered at about 7.15 got deserts about 9). Prices on the high side, more comparable with Dublin.

    fi0nnanm Avatar
    fi0nnanm
    9/27/2020

    1 star ratingFood was inedible The food is overpriced. No Smirnoff ice. Tiny portions. The beef sandwich I got was freezing I had to send it back so my partner ate his ribs ( 3 bites and it was gone it was that small ) while I was there with just chips and mayo. No garlic dip?? The food came back again but it was disgusting. This time round they had put the tiniest amount of crispy onions on it that wasn’t on the first one that was supposed to be on it it was almost like an insult. The staff are lovely I feel sorry for them I don’t think the table beside us were happy either. The nice lady host didn’t charge for the wine as a sorry what else could she do. I read the reviews before going but I still wanted to give it a chance and was excited however I could never return. They don’t seem to want to improve judging by the other reviews. I left starving after paying 35 Euro so we went to rocksalt cafe and thankfully they saved the day.

    Roving229735 Avatar
    Roving229735
    2/18/2020

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